Validity Academy

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This group includes all the courses that you should complete in your role as part of the Community CSM Team led by Danielle Coke.

 

Group Courses

0000-Customer Success Team Tools
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1101-Email Essentials – Beginner
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1102-Email Essentials – Intermediate
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1103-Email Essentials – Advanced
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1201-Everest – Platform Walkthrough – Beginner
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1202-Everest – Platform Walkthrough – Intermediate
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1203-Everest – Platform Walkthrough – Advanced
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1222-Sender Certification
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3001-Asking the Right Questions
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3002-Handling Objections
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3034-How to open a support ticket with Zendesk
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4000-Validity Mentor Program – Mentor Training
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4001-Validity Mentor Program – Manager Training
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